Skip to content

After-sales service

One request. A clear next step.

Tell us which product you bought, what has changed and what you need help with. Your request is saved in our service desk with a private tracking link so you can follow its status.

Repairing an electronic device board with a soldering iron

Identify the product

Enter the model, serial number and purchase reference. Accurate details help us connect the request to the right product.

Describe the issue

Explain what happens, when it started and any troubleshooting already attempted. Avoid repeating steps that may damage the product.

Follow the assessment

Keep your private tracking link. Repair, replacement or other options depend on the applicable coverage and assessment.

After-sales service

Do not send passwords, payment-card details or confidential files in this form. Keep the product, packaging and purchase documents available for assessment.