After-sales service
One request. A clear next step.
Tell us which product you bought, what has changed and what you need help with. Your request is saved in our service desk with a private tracking link so you can follow its status.
Identify the product
Enter the model, serial number and purchase reference. Accurate details help us connect the request to the right product.
Describe the issue
Explain what happens, when it started and any troubleshooting already attempted. Avoid repeating steps that may damage the product.
Follow the assessment
Keep your private tracking link. Repair, replacement or other options depend on the applicable coverage and assessment.
After-sales service
Do not send passwords, payment-card details or confidential files in this form. Keep the product, packaging and purchase documents available for assessment.